Upaul heads the Tourism Practice in Dolma Consulting for Nepal and for the neighboring countries in South Asia. He has deep expertise in the hospitality, tourism and service quality industry
A service industry and hospitality professional with specialization in turning around service businesses by working on quality standards, service competencies, low revenues and increasing profitability and customer experience of service businesses. Besides long career stints with the hotel industry in middle and senior management positions, have extensive consulting and working experience with South Asian teams in sectors like Aviation, Financial Services, IT, Hospitality, Infrastructure, Healthcare, Retail, Aviation and Tourism companies. Have a total experience of over thirty years with the later part in leading a large hotel company in Nepal and then last with the global hotel giant IHG as General Manager of the Crowne Plaza Soaltee – Kathmandu and the Lufthansa Service Group Flight Services in Nepal. In his long career stint of over 32 years he has worked on assignment with Hotel companies, Airline and Travel businesses and in Service Quality consulting in the region. Currently in the Nepal, India, Bhutan and Bangladesh landscape, he is deeply involved in fund raising and project management for setting up several branded hotels, rejuvenating tourism projects and for development of skills building practices for manpower employed in tourism.
Besides working with the private sector, Upaul is closely aligned with the Tourism Department, the Tourism Boards and is currently the Advisor for the Tourism Committee of the Federation of Nepalese Chamber of Commerce and Industry, the largest trade body of Nepal.